Refund policy

RETURN POLICY

Each DiVaci Collective canvas is made to order specifically for you. Because each piece is produced upon purchase, we do not accept returns or exchanges for change of mind, incorrect size selection, or other buyer-related reasons.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of receiving your order. Include your order number and clear photos showing the issue and the packaging. Once reviewed, we’ll work with you to arrange an appropriate replacement or refund.

Order Cancellations

Because production may begin shortly after an order is placed, cancellations are not guaranteed. If you need to cancel an order, contact us as soon as possible. If production has already begun, we may be unable to cancel the order.

Refund

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Questions

For questions regarding your order, please contact us through our Contact page.